Vitals Fitness support

Last updated 20 October 2026

Vitals is a personal fitness tracker for iPhone. If something is broken, confusing, or missing, email support@vitalsfitness.app and a real person reads it. Answers to the questions that come up most are below.

I subscribed but Pro is not showing

Open Me, then Settings, and tap Restore purchases. That asks Apple directly for the subscription tied to your Apple Account and turns Pro back on. If it still does not appear, check you are signed in to the same Apple Account that bought it, then email us.

How do I cancel?

Cancelling is done by Apple, not inside Vitals. Open the iPhone Settings app, tap your name, tap Subscriptions, tap Vitals Fitness, then Cancel Subscription. Pro keeps working until the end of the period you already paid for, and nothing is charged after that.

Is there an account? What happens to my data if I get a new phone?

There is no account, no password and no email signup. Your log lives in the app's own database on your iPhone, which is included in your iCloud or computer backup, so restoring a new phone from that backup brings it across.

Data you sync to Apple Health lives in Health and follows your Health data independently. Deleting the app without a backup deletes the log.

What do the AI features send?

Only the thing you asked about: the meal description you typed or said and any photos you attached, a label or supplement photo, the food names in a meal to estimate its vitamins, a claim or research topic and the research summaries found for it, or the workout screenshots you pick. Your name and Apple ID are never attached. Your log goes only with Ask your data, as a short summary of what the question needs. For a restaurant or brand food, Claude may search the web for its published nutrition, using only words about the food.

Requests go through our small server to Claude, Anthropic's AI. We do not keep what you sent. The answer is kept for up to 15 minutes, so a repeat is not charged twice, then deleted. With Say it, your iPhone turns speech into text on the phone; where it cannot, Apple does it, as with dictation. The audio is deleted once the text is ready, and only the text reaches us. The full detail is in the Privacy Policy.

How do I turn off notifications?

Open Me, then Settings, then Notifications, and turn off All notifications. That silences every reminder Vitals sends. You can also turn single kinds on or off there.

How do I delete my data?

Open Me, then Settings, and use Delete all data. That removes your profile, food log, weight history, supplements, workouts, routines, hydration, check-ins, photos, measurements, saved research, meals still being worked out and products you checked lately from the device.

Anything Vitals wrote to Apple Health has to be removed in the Health app, and the usage counters on our server expire on their own. Email us if you want those removed sooner.

Why is the app rated 18+?

Vitals covers supplements, peptides and prescription-adjacent research material, and its nutrition targets are adult reference intakes that do not apply to children. The rating reflects that content honestly rather than aiming for a wider audience. Nothing in the app is medical advice.

Apple Health is not syncing

Vitals can only read and write what you granted. Open the Health app, tap your profile picture, tap Apps and Services, tap Vitals Fitness, and turn on the categories you want, including the write permissions.

iOS does not tell an app when read access is denied, so a missing weight or step count is almost always a permission that was never turned on.

Reporting a bug

Email support@vitalsfitness.app with what you tapped, what you expected, and what happened instead. Include the build number from Me, Settings, the Version row, plus your iOS version.

A screenshot helps more than anything else. Bugs that can be reproduced usually ship a fix in the next release.

Privacy Policy and Terms of Service, which cover the subscription, the health disclaimer, and exactly what leaves your device.